Privacy Policy

We may collect information you provide directly to us, including your name, email address, telephone number, shipping or billing address, product preferences, personalization text, event or deadline information, uploaded artwork or logos, order notes, and communications with Lil' Lou's.

If online checkout is enabled, payment information may be collected and processed by a third-party payment provider. Lil' Lou's does not need to store full payment-card numbers when payment processing is handled by that provider.

We may also receive limited technical information automatically, such as browser type, device type, IP address, pages viewed, referring pages, and general website usage information through hosting, security, or analytics services.

We may use personal information to respond to inquiries, prepare custom quotes and proofs, process and fulfill orders, personalize products, provide customer service, communicate about deadlines or order status, prevent fraud or misuse, improve the website, maintain business records, and comply with legal or tax obligations.

Artwork, logos, photographs, handwriting samples, names, dates, contact details, medical or emergency information, and other personalization content you submit are used to evaluate, prepare, produce, or support the requested custom product. Please provide only information necessary for the product you are ordering.

Medical or emergency information submitted for engraving is treated as customer-provided personalization content. Lil' Lou's is not a medical provider and does not verify the medical accuracy or completeness of that information.

We may share information with service providers that help operate the business, such as website hosting providers, payment processors, shipping carriers, email or communication services, analytics providers, fraud-prevention services, and professional advisors. Information is shared only as reasonably necessary for those services.

We may also disclose information if required by law, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Lil' Lou's, our customers, or others.

Lil' Lou's does not sell personal information for money.

The website may use cookies or similar technologies for basic site functionality, security, preferences, traffic measurement, or analytics. Third-party services may set their own cookies according to their privacy policies. If advertising or additional tracking technologies are added later, this policy should be updated to reflect those practices.

We retain information for as long as reasonably necessary to provide products and services, maintain order and accounting records, resolve disputes, enforce agreements, protect against fraud, and meet legal, tax, or business-record requirements. Custom artwork and production files may be retained to support reorders or customer service unless deletion is appropriate or required.

We use reasonable administrative, technical, and physical safeguards appropriate to the size and nature of the business. No website, transmission method, or storage system can be guaranteed to be completely secure, so customers should avoid sending unnecessary sensitive information.

This website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website. A parent or guardian should submit orders or personalization information for a child.

Depending on where you live, applicable law may give you rights to request access to, correction of, or deletion of certain personal information, or to receive information about how it is used or disclosed. We will review verifiable requests and respond as required by applicable law, subject to legitimate record-retention and legal obligations.

You may also ask us to stop non-transactional marketing communications. Operational messages relating to an inquiry, quote, proof, order, payment, shipment, or customer-service matter may still be sent when necessary.

Lil' Lou's is based in Colorado. To the extent the Colorado Privacy Act or another Colorado privacy law applies to Lil' Lou's activities, eligible Colorado residents may have rights to access, correct, delete, or obtain a portable copy of certain personal data and to opt out of certain targeted advertising, sale, or profiling activities as defined by applicable law.

Not every privacy right applies to every small business or every type of data. We will evaluate verifiable requests under the laws applicable to the business at the time of the request.

Our website may link to third-party websites or services, such as marketplaces, social-media platforms, payment providers, or shipping services. Their privacy practices are governed by their own policies, not this Privacy Policy.

We may update this Privacy Policy as the website, services, technology, or legal requirements change. The current version will be posted on this page with an updated effective date.

Questions, requests, or concerns about this Privacy Policy can be submitted through the Contact page on this website or mailed to:

Lil' Lou's, LLC
PO Box 242
Livermore, CO 80536

Please do not send highly sensitive information through a general contact form unless it is necessary for your custom order.